1 hour ticket response
We are specialized in giving a swift and adequate response to each helpdesk ticket sent by a customer. Our accomplished client support staff representatives will examine your question and will offer you the best option. We offer a 1–hour response time guarantee for all tickets. In fact, the average support ticket response time has proven to be twenty minutes.
An Excellent Customer Care Service
Our help desk support team representatives possess considerable experience in the shared website hosting sphere and are accomplished enough to find a quick answer to your problem. If, however, the case at hand is not within the competence of a support technician, the ticket will be forwarded to a programmer or system administrator for further assistance.
An Easy–to–Navigate Help Center Section
To help you find a quick tip on how to use a specific service, we have integrated a really user–friendly Help section in the Control Panel. You can search through a rich collection of web hosting account administration articles and website management articles, take a peek at the F.A.Q. repository or check our step–by–step video tutorials.
