Technical Support Channels
A 1–Hour Ticket Response Time Guarantee
We provide a 60–minute response guarantee for every trouble ticket or email that you send to the client care team. We’ll rapidly respond to all the general inquiries and forward right away the issue to our admins in case any further assistance is required. If you order the Administration Services package, we’ll perform any of the included services at a time that has been discussed with you preliminary.
A First–Class Support Service
Should you need any assistance while working with our Control Panel or with any of the applications that we have installed on the dedicated server for you, do get in touch with our customer support team anytime through the ticketing system. Besides, if you require help administering your dedicated server, you can order our Administration Services package, that includes OS updates on a weekly basis, software installation and troubleshooting procedures, server monitoring and rebooting services, backup hard drive storage space, etc.
An Intuitive Help Area
We have equipped the Control Panel with an exhaustive knowledge base, which offers exhaustive explanations of all its features and functions. What’s more, we have shot exhaustive video tutorials that will further show you how to carry out a given operation or resolve a typically experienced problem. The help articles and the video tutorials are easily accessible from each Control Panel section through the Help and Videos buttons in the upper right corner.