A 99.9% Server Uptime
We’ve built our shared website hosting system using dependable hardware and significantly modified software. Our admins have installed a tweaked version of Security–Enhanced Linux on each of our hosting servers in order to guarantee maximum protection and stability. We’ve installed a number of distributed denial–of–service prevention tools along with highly effective firewall programs to make sure our network is unassailable and safe.
All our shared website hosting packages feature a 99.9% server uptime guarantee. And irrespective of which datacenter you opt for, our uptime guarantee remains the same.
A 99.9% Network Uptime
If you wish to offer a premium hosting service, you can barely count on the default network configuration in a datacenter. We have set up our own custom network to ensure an extremely fast connection speed with the outside world.
And because of this, no matter which datacenters you opt for: our USA data center, our UK data center, in our data center Finland, in our Eastern Europe data center or our Australian data center, you will enjoy an assured 99.9% network uptime. And this uptime guarantee is valid for all web hosting plans offered in each datacenter.
A 30–Day Money–Back Guarantee
Our company offers a 30–day money–back guarantee with all our cloud hosting plans. In case you’re not satisfied with our services, or if you find them insufficient, or if you decide that you need to have a VPS packages rather than a cloud hosting plan – you will get a full refund, no questions asked.
All domain name registrations are non–refundable, but you will continue to maintain total control over your domains even if you terminate your account with us.
24/7 Technical Support
We’ve cautiously hand–picked each member of our 24x7 support department so that we can offer the very best tech support you can get. Each of our customer service technicians has several years of experience working with web hosting accounts behind his back, so they know what they are doing. And they’re available to you 24/7 – you can touch base with them at any moment and they’ll respond as soon as possible.
Their average ticket response time is just twenty minutes, whereas with other web hosting companies you have to wait around for days. Plus, we offer a 1–hour response time guarantee. No matter what happens, your enquiries will be replied to within sixty minutes.