In case you have ever had a shared website hosting account in the past or you've dealt with any kind of online service, you're probably well aware from personal experience that for certain things it is better to talk to a live person over the phone instead of exchange tickets or email messages. If you'd like to find out more about a specific service before you decide to buy it or in case something small should be done, for instance, it is easier and a lot faster to get it done in real time. If you're given the option to speak with representatives by phone, it's very likely that you're dealing with a real website hosting provider, not a reseller. The level of support that you'll get by phone differs between different suppliers - from general issues to expert tech support. Generally most of the providers offer pre-sales assistance and 1st level phone support, while more complex tech issues are managed via email and tickets.

Phone Support in Shared Website Hosting

All our shared website hosting plans feature telephone support 14 hours per day even on public holidays, so that if you don't have an account yet, you are able to phone us and find out more about our solutions or if we meet the system requirements for your web sites. For your benefit, we have local phone lines in the United States, Great Britain and Australia, so that you're able to contact the number which is closer to you. In case you're an existing customer, we will assist you promptly with all the general and billing matters and with numerous tech issues so as to save you time and efforts - we acknowledge the fact that often it is easier to speak with a live person to get things done right away. Of course, some problems cannot be resolved on the telephone, so in such a case you're able to employ our ticketing system.

Phone Support in Semi-dedicated Hosting

If you want additional information regarding the Linux semi-dedicated hosting that we supply, you will be able to call one of the three support phone lines we have across the globe - in the United States, the UK and Australia. Thus, you have the option to check in advance if our services are suitable for your sites. In case you're already our customer and you have a semi-dedicated account, you'll be able to get in touch with us over the phone for 14 hours a day about any kind of billing or common matters. For entirely tech issues you will have to take advantage of our ticketing system and communicate with our tech support as sometroubles simply need additional time to be dealt with, but we can assist you over the phone with countless minor tech problems as well, saving you the time and efforts.