If you ever have any queries related to the web hosting service in general or if you face a problem with your sites, you will need to contact the web hosting company’s customer support team. It may not matter how quickly they will answer if you’ve got a general question, but a problem like a mishandled app update, for example, may lead to your site becoming damaged or unavailable on the Internet. And the longer you wait for the support team to get back to you, the longer the site will be inoperational. If you offer goods or services online, any outage will adversely affect your website and you can lose existing or prospective customers. A lot of hosting providers, predominantly resellers, answer emails and support tickets within twenty four hours, but in the digital sphere this is way too long, as visitors will scarcely ever return to a website that is not working correctly over an extended stretch of time.

One-Hour Response Guarantee in Shared Website Hosting

Our shared website hosting offer a sixty-minute response guarantee, which means that no matter what question or obstacle you may have, we will always be there to lend you a helping hand. In fact, it rarely takes more than 30 minutes to get a problem resolved or an inquiry answered, and this is valid for both technical and sales matters. Our client care staff representatives will be at your disposal 24/7, even on national holidays and weekends, which implies that you’ll receive quick help anytime you need it. We understand how precious time can be, so by the time we reply to your trouble ticket or email, we’ll have looked into the issue and, in case we haven’t sorted it out, we’ll provide you with more info about what you have to do on your end – if the situation demands this. With our support service, you can be certain that there will be someone to help you out immediately, no matter what time it is.

One-Hour Response Guarantee in Semi-dedicated Hosting

Due to the fact that we realize precisely how vital it is to obtain prompt assistance, we promise that you’ll never have to wait for more than 1 hour to obtain a response to any ticket that you submit through your semi-dedicated server Control Panel. In reality, you’ll seldom have to wait around for more than twenty-thirty minutes and this is valid for any enquiry no matter what its nature is – general, billing or technical. Plus, our client and tech support staff will be at your service 24x7, so even in case you open a ticket during public holidays, you’ll always get a lightning-fast response, which will contain the answer to a query, the solution to a predicament or the info needed to sort out an issue yourself – in case there is something that you have to do on your end. With us, you will never have to spend an entire day waiting around for a reply like you would with a lot of other companies.