A live chat is a real-time method of communication between a web hosting company's support crew and its customers. It's a very efficient way to get some information about the website hosting services or get some issue resolved since you're talking to a live agent. The advantages of using a real-time chat service rather than calling or opening a trouble ticket are the low chance of errors any time you exchange information like usernames or domain names, the faster response time as the communication is live as well as the fact that you don't have to stay on the chat all the time - you're able to do something else while the agent examines the issue in question. Also, you'll be able to be a part of a live chat room from any computer which is connected to the Internet, avoiding the phone costs that you'll have to pay when you are calling to a different country.

Live Chat Support in Shared Website Hosting

As part of the support services that we supply for all of our shared website hosting, we now have live chat support that is available each and every day, even on holidays. You'll be able to get in touch with us no matter if you already own an account or not, considering that we will assist you with pretty much anything, ranging from giving you basic information about our services if you aren't our client yet and you're considering to purchase one of our plans, to helping you with creating an e-mail account in an e-mail client. Some problems are more complicated and time-consuming, therefore you will have to use the ticketing system that is integrated in the Hepsia web hosting Control Panel, but we can save you time and help you in real time on our live chat for various things.

Live Chat Support in Semi-dedicated Hosting

Thanks to the live chat support service that we offer with our Linux semi-dedicated hosting, you will be able to find the the right answers for any questions you have or get lots of problems dealt with without delay. The service is online every single day, so that you can talk to an agent even on weekends and holidays. If you are not sure which package would be better for your web sites or if our hi-tech cloud hosting platform matches some system requirements, you may join our live chat before purchasing anything. In case you are a present customer, you can get more information about billing issues, account settings as well as various common technical troubles you may encounter, for example in case you cannot install an email account in a client on your computer system. The live chat can save you plenty of time no matter where you are or when you get in touch with us.