In case you’ve ordered a hosting plan and you have some enquiries with regard to a concrete function/feature, or if you’ve faced a certain problem and you require help, you should be able to touch base with the respective tech support staff. All hosting companies deploy a ticketing system regardless of whether they provide other means of contacting them along with it or not, due to the fact that the easiest way to deal with a problem most often is to post a ticket. This method of communication renders the replies exchanged by both parties easy to follow and allows the support team members to escalate the issue if, for instance, an admin must intervene. Typically, the ticketing system isn’t directly linked to the hosting space and is part of the billing account, which means that you must have no less than 2 separate accounts to get in touch with the customer service team and to actually administer the hosting space. Constantly switching from one account to another could be a burden, not to mention the fact that it requires a very long time for the vast majority of hosting providers to answer the ticket requests themselves.

Integrated Ticketing System in Shared Website Hosting

Our shared website hosting come with an integrated ticketing system, which is part of our in-house developed Hepsia hosting Control Panel. As opposed to other similar tools, Hepsia permits you to manage everything associated with the hosting service itself in the same location – invoices, website files, e-mails, support tickets, etc., eliminating the necessity to go through different admin dashboards. In case you have any pre-sales or technical questions or any problems, you can open a ticket with just a few clicks without having to sign out of your hosting Control Panel. In the meantime, you can choose a category and our system will present you with a number of educational articles, which will provide you with additional info and which may help you fix any specific problem even before you post a ticket. We guarantee a response time of no more than sixty minutes, even if it is a weekend or a public holiday.

Integrated Ticketing System in Semi-dedicated Hosting

The trouble ticket system that we are using is incorporated into the Hepsia hosting Control Panel, which we’ve developed for our Linux semi-dedicated hosting, which means that you will not need some other platform to get in touch with our customer support team – you can do this on the spot in case you bump into a problem. Sending a new ticket requires a couple of mouse clicks and tracking down an older one is just as easy. With our intelligent search box, you can quickly track down any ticket that you’ve already sent. You can submit a ticket at any particular moment since our customer care team members are available 24 hours a day, 7 days a week and answer in less than sixty minutes, even though it rarely takes that much to obtain assistance. With Hepsia, you will have everything in one place and you can forget about going through 2 or more platforms to solve a simple problem.