The availability of the customer and technical support that a shared website hosting company offers can tell you a lot for the services which they supply as well. In the event that you are allowed to use only email messages and tickets, you have most likely found some reseller not the actual website hosting supplier. When this is the case, you'll have to wait for several days so as to get an issue resolved as the reseller may not be checking their communication regularly or they may have to get in touch with the real hosting company for further assistance. When the provider offers different ways of communication with fast response time which are available at any time, they are almost certainly the top provider, not only a reseller. So you'll reap the benefits of well-timed assistance and top-notch support because they will have direct access to the servers where your account is. Regardless of the problem - sales or technical, it is generally better to get hold of your web hosting company directly via your favourite way of communication.

24/7 Customer Support in Shared Website Hosting

We supply 24/7 billing, customer and tech support for our shared website hosting. Even if you aren't our client yet and you have some questions, we will give you a hand right away and supply you with the necessary information, in order to give you a choice to make an informed decision when you obtain a new website hosting account. We are available twenty-four seven, including weekends and holidays, and we provide various means of communication to contact us - phone, live chat, email messages and support tickets. To make things easier for you, we have multiple telephone numbers worldwide, therefore you are able to call the one which is closer to you. The maximum response time for your emails and your tickets is 1 hour. The typical response time is around 15-20 minutes, which means that you can forget about waiting for days and nights to get support for any kind of task or issue, whatever its complexity.

24/7 Customer Support in Semi-dedicated Hosting

All of the Linux semi-dedicated hosting that we offer feature 24/7 customer and tech support, so whatever the issue you have, you're able to get in touch with us and we will give you a hand straight away. The guaranteed response time for any e-mail message or support ticket that you open through your Hepsia hosting Control Panel is 1 hour; typically the reply time hardly ever exceeds 20 minutes. In addition, we have telephone support with several local numbers worldwide plus a live chat, which means that you're able to get in touch with us and receive additional information about our services even if you don't have an account yet. We can assist you with any kind of question or a difficulty you have - payment methods, package specifications, email configuration, hosting account settings, etc. If you use our services, you will not ever encounter a situation where you need to wait for a few days to get a problem solved like you will need to do with various other companies.

24/7 Customer Support in VPS

When using our VPS packages, you'll never have to wait for more than one hour in order to get help for any type of difficulty that you may encounter regarding the server or the software which comes pre-installed with it. We guarantee this short response time for all tickets which you open through your billing Control Panel or e-mail messages which you send to our technical support crew. We also have local telephone numbers in a number of countries globally plus a live chat service where we can easily help you with billing, pre-sales and general questions. Customer and tech support is available 24/7/365 using the various means of communication, so regardless what your question or problem is, there is always somebody to help you out promptly. If you need help with third-party software, that you cannot set up or which gives you troubles, you'll be able to reap the benefits of the Managed Services upgrade package that we offer with all VPS plans.

24/7 Customer Support in Dedicated Hosting

With a one-hour maximum response time warranty, you will enjoy extremely fast support when you purchase a dedicated server through our company. Our customer and technical support crews are available 24/7/365, therefore any time you open a ticket from your billing account or you send an email related to any issue with your server or the pre-installed software on it at any time of the day, you'll get an answer within one hour, even during holidays. Our ticketing system is the better option in case the issue involved needs a longer period of time to be solved or if it should be sent to our administrators, as it's far more convenient to keep track of the communication sent on both sides. For general, sales and billing issues/inquiries, you can call us or talk to a live representative using our chat service. If you add the Managed Services upgrade to the server plan, our administrators will also assist you with third-party software set up as well as troubleshooting and just like the standard support, this service is available 24/7 too.